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 Mailing and Business Address:
Aquariumpros.com, Inc.
2500 Gross Point Road
Evanston, IL 60201-2241
Telephone: (847) 440-0938 (Monday - Friday -- 9:00 AM - 5:00 PM Central)
Facsimile: (847) 328-8323
Catalogs: We do not have printed catalogs.
Pick-Ups: We do not have a cash and carry location. Online sales only.
PLEASE
NOTE:
Questions about your order? USE EMAIL!
EMAIL: The best way to contact us is by email. To fight SPAM and prevent interception of any information you send us, we no longer publish our email addresses on our web site. To contact us by email, please click on the correct link below to read about and access the appropriate form to email us. We have different departments that handle different inquiries and we receive hundreds of
emails a day so please use the correct form or you will not receive a reply. Free Email Accounts and Spam Filters
Email We Will Not Answer (Opens new browser window)
Inquire
About an Order You Placed in Our Online Store.
Ask Us Questions About Products You Want to Purchase From Us.
Get Help With Products You Have Already Purchased From Us.
Get Help with Your Aquarium - A FREE SERVICE!
Have
an Aquarium-Related Web Site? Request a Link Exchange.
Contact the Webmaster with Complaints or Compliments.
| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Aquarium Help: |
Support |
Click Here |
2 - 3 Business Days |
| Use this form for help with aquarium and fish problems. Please note that you are required to register on our forums and post your question there before emailing us for help with your aquarium. You will be required to enter your forum user name on this form and we will verify you are registered before we answer you. This is a free service and we help hundreds of hobbyists a week
with their aquarium problems. Make sure you include enough details about your problem so we can help you. If you are vague or do not provide enough information, we will not be able to reply to your email.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Product Support: |
Support |
Click Here |
5 - 7 Business Days |
| Use this form for help with products you have already purchased from Aquariumpros.com. If you have a problem getting something to work or with assembly, this is the right place to go. If you need help with an order you placed, or their was a problem with your order, or to request a return authorization, please use the link below to contact the order department.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Order Inquiries: |
Order |
Click Here |
1 Business Day |
| Use this form for any order-related question, such as to notify us of problems or inquiries about existing orders, report damaged shipments, request a return authorization or to request tracking numbers. Please note that it may take up to seven business days for your order to arrive if you select ground shipping. We do not automatically receive tracking numbers for drop-shipped
items, so please only request tracking numbers for these items if your order is overdue. In most cases, by the time we get a tracking number for drop-shipped items, your order will have already arrived.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Pre-Sales Questions: |
Sales |
Click Here |
1 - 2 Business Days |
| Use this form if you have questions about products you would like to purchase from us. Please note that this is only products we already sell that you have found on our web site. If you would like to inquire about a product we do not sell or you cannot find, please use the special order link shown below. Click
Here to access the product search form.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Special Orders: |
Sales |
Click Here |
1 - 2 Business Days |
| If you would like to order a product you cannot find in our online store, please use this link.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Request Link Exchange |
Webmaster |
Click Here |
7 - 10 Business Days |
| Please use this form to request a link exchange with Aquariumpros.com. Please note that we only post links on our web site that are directly-related to aquariums or aquatics. You must have already posted a link to our web site before completing this form.
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| EMAIL TYPE |
DEPARTMENT |
LINK |
RESPONSE TIME |
| Web Site Issues: |
Webmaster |
Click Here |
7 - 10 Business Days |
| Use this form to report problems you are having using our web site or online store or to lodge complaints and/or pay us compliments. Don't be shy about paying us compliments!
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Free Email Accounts & Spam Filters: IMPORTANT: All returned email received by our staff is automatically deleted. To ensure you receive an answer to your inquiry, please do not place hurdles in our way. Please use your paid email address when contacting us. If you use a spam filter with your email client or provided by your Internet
Service Provider, please make sure you add our domain (aquariumpros.com) to your approved list BEFORE contacting us. We do not sell or release anyone's email address or contact information to anyone for any reason. Read our privacy
policy. We answer all email, currently more than 500 a day. If you do not get an answer from us, you either used a free email address or you did not pre-approve our domain with your spam filter. We will not re-send email we have already sent. We will not reply to email invitations from spam filters after we answer your question and our answer bounces back to us.
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Regular Business Hours:
Monday through Friday from 9:00 AM to 5:00 PM (Central Standard Time)
*We're sorry, but due to staff limitations, we cannot answer aquarium questions or give advice out over the phone.
Please understand that we are constantly in demand to answer aquarium questions. We wish we could spend all day helping hobbyists in need, but we have to make money so we can stay in business. We will occasionally make some time to spend with you if you call, but that time is limited. If your problem is very involved, we may request payment for our time by credit card over the phone.
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