Aquarium Support Form

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Aquarium Support Form
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NOTE: Before filling out this form, you must register on our forums and post your question there. Our forums are very well monitored and moderated and provide a much faster solution to solving aquarium problems. Please use this form to request help with problems you are having with your aquarium or your fish. If you use this form for any other purpose, you may not get an answer. The results of this form will be sent to our aquarium support team. Please note that diagnosing and solving aquarium problems and fish diseases is a lot like a doctor diagnosing and treating an illness. It cannot be done without complete and accurate information. You will need to complete almost all of the fields on this form in as much detail as possible in order to help us help you. Using free email addresses to send us email will slow our response or may prevent us from responding to your request at all.

Submit Your Support Request

Please fill out the following information (bold fields are mandatory)
and then click the 'Submit' button.

First Name:

Last Name:

Company:

City:

State/Province:

Email Address:

Verify Email:

Home Phone:

Business Phone:

Fax:

You must register and post your question on our forums before we will answer your questions. If you have not already done so, please Click Here (opens new browser window) to register and post your question on our forums. Enter your forum user name in the field below. If we do not see a forum user name when you submit this form, you are not going to get an answer. We will verify that you have registered before we answer you.

Forum User Name:

Aquarium Size:

Aquarium Type:

Other Type:

When was tank started?:

In the field below, please describe your aquarium filtration in as much detail as possible. List types, models and brands if known.

Filtration:

Filters Changed
(Tell us how often):

Lighting Type:

Other:

Lights On
(# Hours per Day):

How Many Fish:

In the field below, please describe your fish and other livestock in as much detail as possible. Make sure you list the species and sizes of your fish.

Describe Fish:

Describe Water Changes
(How Often & How Much):

Do You Vacuum Gravel
(When you change water):

Tank Temperature:

Specific Gravity
(If Saltwater):

A picture is worth a thousand words! In the fields below, you may upload pictures from your computer to help you describe the problem you are having. Allowed extensions are: JPE, JPG, JPEG, GIF, BMP, PNG.

Upload Picture:

Problem Type:

Before you describe your problem, please read this! If you rush through this form and think we can help you, you are mistaken. It is very difficult to help someone with an aquarium we cannot see. It is absolutely impossible to help someone who does not provide enough information about their aquarium or the problem they have. We get 20,000 hits a day and are one of the only web sites that provides this type of FREE service. You are one person out of hundreds who are submitting this form to us EVERY DAY! If you expect to get help, we need to see something more than: "My fish are dying." We can only help you if we have detailed information about your aquarium and the problem. Take your time and describe the problem in detail. Include dates when the problem began and when anything else happened. Include every event or anything you did since the problem began. When you're finished, look at all the information you gave us on this form and make any corrections you think may help us help you. Then submit this form.

Describe Problem:

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Aquarium Support FormAccess Other Forms

Aquarium Support Form
Access Other Forms