nightOwl
06-15-2004, 10:30 AM
I purchased 4 stage RO/DI (Barracuda 4-Stage RO/DI System ) from AquaDirect (5/13/2004) and the experience has been the worst online experience I have ever had. After placing the about 4 days went by with no type of communication other than the normal order processed email you get when you place an order. I finally called and left 3 messages and over a period of 3 days. Then I sent an email on day 8 threatening to cancel my order. Then I received a response ( imagine that) I found out they do not actually carry the RO/DI units and actually place an order with the particular company. Finally about 2 weeks later I receive the unit :) ... time to make clean water. Oh, but wait the in line TDS meter advertisted is not in the box. I call the company directly (Aqua Fx) and they promised to get the issue resolved. Customer service at AquaDirect is no good and only seem to return calls when you threaten to cancel an order or call the sales line insted of the issues line ( that goes straight to voicemail) . So here it is 6/15/2004 and I have yet to recieve the inline TDS meter. Finally sent a nasty gram to them threatening to report them to the BBB and amazingly my meter is now sheduled to ship out tomorrow :). Save yourself some stress and headache and avoid this company.
Henry
Henry