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 The Aquariumpros.com
2537 Hartrey Avenue
Evanston, IL 60201
Contact Us
Phone: 847-440-0938 Fax: (847)
328-8323
Getting Tracking Numbers
We ship all orders placed before 2:00 PM (Central Time) during the week on the same day the orders are placed. We ship orders placed after 2:00 PM (Central Time) and on weekends or holidays on the following business day. Ground shipping can take up to seven business days, though three to five
business days is the average.
If you choose Federal Express shipping, and you absolutely need a tracking number, please email us, and we will provide one for you. We do not automatically receive tracking numbers from some of the companies that drop-ship for us. If you order any drop-shipped items, please allow three business days after you place your order before requesting a
tracking number. Once you make your request, rest assured we are working on it. We will request a tracking number from the company that shipped the product, and in most cases, we will have it for you the following day.
Any drop-shipped items are ordered from the manufacturer or our distributors using the same schedule as items we ship. With rare exceptions, almost all drop-shipped items are shipped the same day they are ordered. Some drop-shipped products have a delay time for shipping and if this is the case, we have supplied that information on the product description page for those products. We sell some products that are built-to-order and we
indicate that on applicable product description pages. We make every effort to make sure that both our company and the companies that ship for us are in stock, and we have many alternate sources for products. However, on occasion some products you order may be out-of-stock. How we handle out-of-stock items.
If you ordered any products that are drop-shipped from the manufacturer or our distributors, and/or you selected a Ground shipping method, please do us a favor and allow three business days before contacting us for a tracking number. Please note that we highly
recommend selecting ground shipping methods for drop-shipped items. If you select an express shipping method for a drop-shipped item, the item will ship using that method when it leaves the manufacturer or distributor, not from the day the order was placed.
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INSTRUCTIONS - Federal Express and United Parcel Service Only:
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If you supplied us with a valid email address when you placed your order, you should have received a notification from the shipping company with a tracking number.
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The exception to this is if your order was for products which we have drop-shipped from the manufacturer or one of our vendors. Please see if the products you ordered are on our drop-ship list.
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If you did not receive a shipping notification, please call us or email our order department for a tracking number.
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The links in the tracking forms below will take you directly to the shipping company web-sites where your results will be displayed.
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Federal Express Order Tracking
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United Parcel Service Order Tracking
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Track your packages by your tracking number:
Enter up to five UPS tracking numbers in the boxes below, and click "Track package(s)."
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United Sates Postal Service Order Tracking
| Enter the number we provided you from your shipping receipt into the field below.
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I tracked my order and according to the shipping company, it was delivered, but I didn't get it. What do I do now?
Once an order has left our facility, it is the responsibility of the shipping company. If you track a package, and the signature information says
something like: "Back Door," Front Door," "Garage," or something similar, it means that the package was left without obtaining a signature. Under their own rules and regulations, Federal Express and UPS delivery drivers must always obtain a signature, unless you have left permission to leave packages without a signature, either for this shipment, or for any shipment you received in the past.
THESE ARE THE ONLY THREE REASONS THIS CAN HAPPEN!
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You left a note for the shipping company, telling them to leave the package without your signature.
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You have left notes in the past for the shipping company, telling them to leave the package without your signature. A driver that does this once, may think it is OK to do it again. If you have done this in the past, Federal Express or UPS may have noted this in their computer records, and now it is a permanent instruction for the driver if you're not home.
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At one time or another, you called the shipping company and verbally gave them instructions to leave a package without your signature. If you have done this in the past, Federal Express or UPS may have noted this in their computer records, and now it is a permanent instruction for the driver if you're not home.
If this has happened, there is nothing we can do for you, unless the shipping company is willing to assume responsibility and file a claim for a lost shipment. Fair warning: In most cases, they will only do this if they have no record of you ever leaving instructions to leave a package without a signature. If they agree to file a claim, it can take up to 60 days to settle.
If the shipping company is willing to pay a claim for a
lost shipment, they will issue you a claim number. They may want to call us for the value of the shipment before issuing you the claim number. Once they have agreed to pay the claim, we can then re-ship the order. In some cases, they will reimburse you. If they are going to reimburse you, we cannot re-ship the order.
The bottom line is it is a bad idea to have packages of value left without a signature. Even the safest neighborhoods are vulnerable to theft. Once your order is delivered, with or without a signature, we are not responsible for replacing it, unless the shipping company is willing to reimburse us.
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